Thursday, 17 February 2011

Jetstar Airlines: Cheap flights, Confusing announcements

Today I booked a flight from Ho Chi Minh to Da Nang with Jetstar for tomorrow at 10:40.
After receiving the flight confirmation and itinerary, one hour later I got the following flight delay notice :

Dear Sir/Madam,
We, at Jetstar Pacific Airlines, would like to thank you for choosing our services!
Unfortunately, due to our schedule change, your reserved flight  BL594/  18 FEB 2011/ SGN DAD / 10:40 has been delayed. Please note that the new departure time of your flight will be 16:55 , 18 FEB 2011 . So we move to BL 592 / 18FEB / DEP 10:40.
Meanwhile, your booking reference XXXXXX and the conditions of carriage remain unchanged.
We are terribly sorry for the inconvenience causing to you indeed and do hope to receive your understanding and acceptance for this change. 
etc., etc..

So what is the new flight time 16:55 or 10:40?
Customer services assured me it still will be 10:40, so why sent out the message in the first place?
Not very professional. Hope I don't have to wait another 6:15 hours at the airport tomorrow..

Update: It turned out just the flight number had changed, the flight was still scheduled for 10:40, but took off at 12:15. Not that bad after all.

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